Support
Email us and a person will reply, usually within 1–2 business days.
What to include
- The email address or username on your RoomsAI account
- What happened and when
- For a purchase problem: the date, amount, and your receipt or order number
Common questions
I bought Orbs and they didn't arrive
Orbs normally arrive within a minute. Close and reopen the app first. If they still haven't arrived, email us your receipt and we'll credit them or refund you.
How do I cancel Premium?
On iPhone and iPad, go to Settings → your name → Subscriptions → RoomsAI. On Android, open Google Play → Payments & subscriptions → Subscriptions. You keep Premium until the end of the period you paid for.
How do I get a refund?
See the Refund Policy. Purchases made through Apple or Google are refunded by Apple or Google.
How do I report a user or content?
Tap the ⋯ menu on the post, profile, room, message, or live and choose Report. Our team reviews every report and acts on content that breaks the Community Guidelines within 24 hours. You can also email us.
How do I delete my account?
Go to Profile → Settings → Delete account, or email us from the address on your account. Deletion removes your profile and content as described in the Privacy Policy. Unspent Orbs are lost when an account is deleted.
Mailing address
Rooms Technologies LLC, 30 North Gould Street, Sheridan, WY 82801, United States