Refund Policy

This policy explains when you can get a refund for purchases on RoomsAI. It is part of our Terms of Service. Nothing here limits refund rights you have under the law where you live.

1. Purchases through Apple or Google

If you bought Orbs or Premium in the iPhone or iPad app, Apple processed the payment and handles refunds. Request one at reportaproblem.apple.com. If you bought through Google Play, request a refund through Google Play. We cannot issue refunds for these purchases ourselves.

2. Orbs bought through our website checkout

Orb purchases are final once the Orbs are delivered to your account. We will refund a purchase made through our Stripe checkout if:

• you were charged but the Orbs never arrived;
• you were charged more than once for the same purchase; or
• the purchase was made without your permission and you report it within 14 days.

We may also refund unspent Orbs from a purchase made in the last 14 days if you ask. Orbs that have already been spent cannot be refunded. Email [email protected] with your receipt. Approved refunds go back to your original payment method within 5–10 business days, and the matching Orbs are removed from your balance.

3. Premium subscriptions

You can cancel Premium at any time. Cancelling stops the next renewal; you keep Premium until the end of the period you already paid for. We do not give partial refunds for unused time, except where required by law or where you were charged after cancelling correctly. For subscriptions bought through Apple or Google, their refund policies apply.

4. Room entry, gifts and paid content

Orbs spent on room entry, gifts, and paid content are final, because the value goes to the creator. If a creator removes paid content you bought, fails to deliver a product as described, or a room you paid to enter is deleted soon after you join, contact us and we will review it. If we find you did not receive what was described, we will return the Orbs to your balance.

5. Chargebacks

Please contact us before disputing a charge with your bank — we can usually fix the problem faster. If a payment is charged back, the Orbs, subscription, or access from that purchase are removed. If those Orbs were already spent, your Orb balance may go negative, and we may restrict purchases and payouts on the account until it is resolved.

6. Contact

[email protected]
Rooms Technologies LLC, 30 North Gould Street, Sheridan, WY 82801, United States