Privacy Policy — RoomsAI

This Privacy Policy explains how Rooms Technologies LLC ("RoomsAI", "we") collects, uses, shares, and protects information when you use the RoomsAI apps, myrooms.app, and related services (the "Service").

1. Information you give us

Account information: email address, username, display name, password, profile photo, and bio.
Content: posts, videos, Shorts, Stories, lives, comments, messages, rooms, courses and products, and anything else you create or upload, including the audio and video captured when you go live or make a call.
Prompts to Orb: what you ask Orb and the files you give it.
Creator details: if you request payouts, Stripe collects your legal name, date of birth, address, tax ID, and bank details. We receive only your payout status and limited account details from Stripe.
Messages to support and anything you include in them.

2. Information collected automatically

Usage: what you view, like, save, follow, join, and buy, and how long you watch.
Device and log data: device model, operating system, app version, IP address, language, crash reports, and push notification tokens.
Location: an approximate location derived from your IP address and app store region, used for things like payment rules. Precise location only when you choose to tag a place on a Story or post.
Camera, microphone, and photos: accessed only when you grant permission and use a feature that needs it.

3. Payment information

Payments are processed by Apple, Google, or Stripe. We do not receive or store your full card number. We receive purchase records such as the item, amount, date, and transaction ID, so we can credit your Orbs and handle refunds.

4. How we use information

To run the Service: create your account, deliver lives and calls, show your content, process purchases, and pay creators.
To personalize Explore, Stories, recommendations, and notifications.
To provide Orb's AI features.
To keep the Service safe: detect fraud and abuse, enforce our Terms, review reports, and moderate content.
To communicate with you about your account, purchases, and support requests.
To understand and improve the Service.
To meet legal obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

5. Who we share information with

Other users: your profile, public posts, lives, and room activity are visible as your settings allow. Private profiles are visible only to approved followers. Messages are visible to the people in the conversation.
Service providers who process data on our behalf under contract: cloud hosting and database (Supabase), real-time audio and video (LiveKit), payments and payouts (Stripe), subscription management (RevenueCat), app distribution and purchases (Apple, Google), AI model providers that power Orb, email delivery, and analytics and crash reporting.
Legal and safety: when required by law or to protect the rights, safety, or property of users, the public, or RoomsAI, including reporting child sexual exploitation to the National Center for Missing & Exploited Children.
Business transfers: if RoomsAI is involved in a merger, acquisition, or sale of assets.

6. AI features

When you use Orb, your prompts and the content you provide are sent to our AI model providers to generate a response. We do not allow those providers to use your data to train their models for their own purposes. Do not include sensitive personal information in prompts.

7. How long we keep information

We keep information while your account is active and as needed to provide the Service. When you delete your account, we delete or de-identify your personal information within 30 days, except what we must keep for legal, tax, fraud-prevention, or dispute reasons — such as purchase and payout records, which we keep for as long as the law requires. Stories expire after 24 hours but may be kept briefly in backups.

8. Your choices and rights

Edit your profile and content, and make your profile private, in the app.
Turn off notifications and camera, microphone, photo, and location permissions in your device settings.
Delete your account in Profile → Settings → Delete account, or by emailing [email protected].

Depending on where you live (including California and other U.S. states, the UK, and the EU), you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Email us to make a request. We will verify your identity and respond within the time the law requires. We will not discriminate against you for exercising these rights.

9. Children

The Service is not for children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has an account, contact us and we will delete it.

10. Security

We use encryption in transit, access controls, and other safeguards to protect information. No system is perfectly secure, so we cannot guarantee absolute security.

11. International users

We are based in the United States and process information there. If you use the Service from another country, your information will be transferred to and processed in the United States.

12. Changes to this policy

We may update this policy. If a change is material, we will notify you in the app or by email before it takes effect.

13. Contact

Rooms Technologies LLC, 30 North Gould Street, Sheridan, WY 82801, United States
[email protected]